About Us
A common question we get asked from our customers is why they should buy from us. And the number one answer is the personal attention that you will receive every time we talk. From selecting the perfect pinball machine for your family to troubleshooting issues over the phone, we stay on the phone with you as long as it takes to help you out. Furthermore, we pride ourselves in building personal relationships with each and every customer.
If you have a particular need to be met whether it is a specific deadline or a surprise gift, we personally know each and every customer’s situation and will go out of our way to make your experience run smoothly. At Pinball Fantasy, you will never get lost in the shuffle. We know that buying high dollar machines online can be somewhat intimidating, but we will do whatever it takes to make your experience a great one. Don’t believe us? Just give us a call and see for yourself!
Another reason our customers keep coming back is the quality of product that we offer. We pass up a lot of machines that simply do not meet our standards in terms of quality. On pinball machines, we look for titles that have little to no playfield wear and clean, unfaded cabinets. On arcades, we look for machines with clear, crisp monitors and clean cabinets. We know that most of our customers are putting these machines in their homes, and we don’t ship anything out that we wouldn’t put in our own home. And you can rest easy knowing that if you ever do need technical assistance, we are only a phone call away. Many issues can be fixed over the phone, and if you ever do need a technician to come to your home, we have a vast network of technicians all over the country that do in-home service calls. We can get you in touch with most of them within 24 hours!
We are very well connected in the pinball community and have relationships with some of the best pinball restorers in the country. As a result, we are fortunate to be able to offer our “high end” restorations to even please the most discriminating customer. Furthermore, our relationships with personal collectors give us access to many “home use only” titles that other companies do not have access to. And if there is a specific machine you are looking for, just let us know. We can find just about anything (and we have had some unusual requests!).
So if you are looking for a company that has the best selection, highest quality products and the best customer service in the industry, look no further! You can find all of that and more at www.pinballfantasy.org.
